FAQ

PLEASE EMAIL US FOR ANY INQUIRES OR ORDER UPDATES.

CONTACTMISSLUXE@GMAIL.COM - OUR ONLY INSTAGRAM ACCOUNT IS @MISSLUXE.X & OUR BACKUP @MISSLUXE.X2

Q: I'm unsure of sizing. What do I do?

We aim to give a rough size guide in each item description - if you are still unsure please contact us with your normal dress size and cup size and we will help match you.

Q: How quick is UK shipping?
We currently execute five different shipping options. You must check what shipping your item is eligible for (e.g if you are ordering a pre order item, do not select next day delivery OR if you are ordering a standard only item, do not select any other option)
FIRST CLASS: 1-3 working days.
SECOND CLASS: 3-5 working days.
NEXT DAY (Mon-Fri): Must be ordered before 2:30pm. Excludes Saturday delivery - this is available upon request.
STANDARD: 5-7 working days. Only applicable to some items that will state it.
PRE ORDERS: Usually 7-10 working days, though time frames will be advised in the description.
POSTAGE IS NON REFUNDABLE

Please note, orders outside of UK mainland may take slightly longer.

Q: How quick is International shipping?

We currently use Royal Mail for all International orders (anywhere outside of the UK) this will take 3-5 working days. (Please note if you select a standard or pre order, add this 3-5 days on top). We do have express services available upon request.

Q: What are your payment methods?

We accept all major debit and credit cards via our payment provider Stripe. We do not accept Paypal or any 'Buy now, Pay later' services. We are able to take deposits for Pre Orders but payment must be complete before we ship.

Q: I made a mistake & need to change my order details. What do I do?

Our website will make you check your order details & personal details twice before checking out. If you have still made a mistake please email us immediately within three hours of ordering so we can make changes. We can not change details after dispatch.

Q: Where is my order?

(For order updates, please email) Once your order is placed, we dispatch it within 24 hours - all orders after 2:30pm will be dispatched the next working day. Your order will be with you within the delivery time frame selected, if this time passes with no successful delivery please contact us. We can not select delivery times or leave special instructions with the courier - if you miss the parcel a card will be left from the courier and it will be your responsibility to arrange a re-delivery or collection.

Q: I am missing items from my order. What's going on?

Please note if you order a mix of items - e.g. a pre order and an in-stock item, they will be dispatched separately and you will have separate dispatch emails to reflect this. Occasionally if a large order is placed we will send in separate parcels.

Q: The item I want is out of stock, what can I do?

If we run out of stock of a particular item we may list the item available to Pre Order until our next stock drop (usually no longer than 7-10 working days) we will make a pre order live as soon as we can but you can always contact us to request a Pre Order. In the event of discontinued or sold out products, we will check if we have any available but sadly will not be restocking.

Q: I'm unhappy with my order. What can I do?
As per our terms & conditions we currently operate on an exchange only policy. If you simply need a different size in the item please email us with 'Exchange' in the title and let us know what size you now need and we will send you details to return and will ship a new one out to you. If you would like a different item all together this can be arranged, if this is cheaper than the original item we will refund the difference, or if this item is more expensive we will require the difference paid. You can also request a credit note if you would rather wait or pass this on to a friend.

PLEASE NOTE - if you wish to exchange the item must be in pristine condition. Not worn, no marks, no smells and no hygiene labels removed. If we suspect the item has been deliberately damaged it will be returned to sender. We do not exchange jewellery for hygiene reasons. All exchanges must be received within 14 working days.

Q: I have received the wrong order and / or a damaged item. What can I do?

In this case, please contact us immediately with your order number and pictures of the item received - we will investigate with our courier and ship a replacement immediately. If this is not reported within a week of receiving the item we will not act to replace it.

Q: How do I wash / care for my products?

We have a handy guide HERE. :)

Q: Can we collab?
Please check out this page HERE for more information. :)
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