CONTACTMISSLUXE@GMAIL.COM - OUR ONLY INSTAGRAM ACCOUNT IS @MISSLUXE.X & OUR BACKUP @MISSLUXE.X2
We list all of our items in standard UK sizes, we will state in the description if something runs small or large. If you would like to request measurements or size advice, please feel free to email us.
Please note, orders outside of UK mainland may take slightly longer. We can not guarantee these time frames but they are met 99% of the time, external factors may cause delays.
We currently use Royal Mail for all International orders (anywhere outside of the UK) this will take 5-10 working days. (Please note if you order a pre order item, add this time on top). We do have express services available upon request.
We accept all major debit and credit cards via our payment provider Stripe. We do not accept Paypal or any 'Buy now, Pay later' services.
Our website will make you check your order details & personal details twice before checking out. If you have still made a mistake please email us immediately within three hours of ordering so we can make changes. We can not change details after dispatch.
(For order updates, please email) Once your order is placed, we dispatch it within 24 hours - all orders after 2:30pm will be dispatched the next working day. Your order will be with you within the delivery time frame selected, if this time passes with no successful delivery please contact us. We can not select delivery times or leave special instructions with the courier - if you miss the parcel a card will be left from the courier and it will be your responsibility to arrange a re-delivery or collection. Please note if you order a pre order item the dispatch time is longer and you can request an update via email.
Please note if you order a mix of items - e.g. a pre order and an in-stock item, they may be dispatched separately and you will have separate dispatch emails to reflect this. Occasionally if a large order is placed we will send in separate parcels.
If we run out of stock of a particular item we may list the item available to Pre Order until our next stock drop (usually no longer than 7-10 working days) we will make a pre order live as soon as we can but you can always contact us to request a Pre Order. In the event of discontinued or sold out products, we will check if we have any available but sadly will not be restocking.
PLEASE NOTE - if you wish to exchange the item must be in pristine condition. Not worn, no marks, no smells and no hygiene labels removed. If we suspect the item has been deliberately damaged it will be returned to sender. We do not exchange jewellery for hygiene reasons. All exchanges must be received within 14 working days.
In this case, please contact us immediately with your order number and pictures of the item received - we will investigate with our courier and ship a replacement immediately. If this is not reported within a week of receiving the item we will not act to replace it.
We have a handy guide HERE. :)